Shopped around for a hot tub and found this place to be the best based on customer service as well as price & products. The owner was even nice enough to hook us up with an electrician as well. Everything was ready to go, just waiting for …

Every time I think customer service is a thing of the past, I meet someone like Bob VanDuzer from the Backyard Fun Store in Newark, DE. He listened carefully to what we were looking for in a hot tub and did not try to step us up to …

Great experience. Bob and team provided great insight when selecting the right hot tub. Once it came in to inventory the delivery and setup was quick and seamless. Highly recommend the Backyard Fun store!

First impressions.

Tropic Seas Fiji is very nice. Thank you to the Backyard fun store and the owner as well as the sales person sorry I suck with names. Delivery was a breeze as they gave the right equipment and experience. Great after-…

First impressions.

Tropic Seas Fiji. Thank you to the Backyard fun store the owner as well as the sales person as when I had a problem on initial start up I was assisted after hours ans was able to solve my own mistake.

Highly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …

Highly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …

The [covid] wait was long indeed but the customer service was fantastic and of course, the hot tub itself is sublime. The delivery was a breeze in spite of our property challenges and Bob was amazing! We are thrilled and I cannot recommend …

great experience, Bob was able to help us determine what was the best hot tub for our situation. h has a lot of hot tubs in the pipeline so the wait is less than what we expected.the process was very easy and we walked out with a scheduled …

Walked in to discuss hot tubs and after speaking w/ Bob we walked out having made a purchase for installation. You can tell when you get there that they know their business and are willing to take the time to understand your situation and …

Informative, always Helpful and , Good Prices.....Though it was a long wait for our Hot Tub Due to pandemic so pleased with Bob and the Backyard Fun Store..HighLy Recommend

Add my name to the long list of very satisfied customers. Bob and John did an excellent job of helping me pick out the right swim spa to meet my needs. Bob worked above and beyond expectations to make sure the delivery and installation of…

I love Bob from Backyard fun store. I was with a different provider and had such difficulty and did not trust her and finally got money back. Bob is a pleasure to work with he knows his products and is responsive in a reasonable time …

Fantastic service and delivery! We have a challenging yard but Bob and his crew made it work! Very pleased with the spa- would definitely recommend the Backyard Fun Store.

The store helped me with a repair on a thirteen year old hot tub. Found the parts. Recommended an electrician to help when the hook up proved difficult. Great service.

I purchased a spa from Bob at the backyard fun store and their service is spectacular. Bob always goes over and above to help in any way he can and always takes care of your needs. If you're looking to purchase a new spa, need supplies, …

My hot tub is working very well. Better than expected, when I'm ready for a new one I will be contacting you guys!

I’ve been dealing with them for years and always have been able to get my pool back on track with their help

I had my hot tub fail me two weeks before my party, called these guys, came out ordered me a new pump and got me up and running in no time. When I'm ready for a new one I'm calling the backyard store. Perfect timing!!

Their show room is impressive. The sales portion went well. The removal of the old went well, nice piece of equipment to remove it. The rest is to be determined as we haven’t received the new tub.

I was able to get a nice second hand tub. We had a small problem and it was rectified. My only problem is now we need a cover and have provided all info needed. Never have gotten a call back. We were assured we would be able to get a …

The guys that work there are ALWAYS extremely helpful, not being very good at handling all this pool stuff, I can’t begin to express how much I appreciate them.

Outstanding experience with staff and their product knowledge!! They are very customer focused and even came in on their off day to meet with us. On their website it says low price guarantee and there is no one who comes close to their …

Would highly recommend getting a hot tub from the Backyard Fun Store! When Hot tub was ready to be delivered Bob reached out to discuss the best route to deliver the hot tub on my property and requested outdoor photos to be sent. On the day…

We had a great experience and Bob was vey knowledgeable and helped us with referencences with a electrician.. Overall I Would Recommend Visiting Them For Your Hot Tub Needs

Very happy with a modest 2-person floor-model hot tub we bought a few days ago. Smooth delivery – came exactly when they said they would. Bob (delivery) and John (sales) were great. Thanks!

Great service, best prices with no bull. I really appreciate the time and effort they always put into the work they do.

I am very pleased with your service the bracket worked perfect thank you

great store, informative patient staff

Love the store. They are always very helpful.

Bob has been very helpful from start to finish! He helped us with choosing the right hot tub for us. He is very knowledgeable and willing to help with questions we have. What a great experience and we love our hot tub! Great products and …

I called and and got a price over the phone they dropped the tub off a few days later . Great price and was very helpful and not pushy at all .very happy with everything. I bought an A8 bullfrog spa.

Bob and John are a pleasure to work with. They are easy to get ahold of, promptly and thoroughly answer your questions and knowledgeable about their spas without just giving you the boiler plate sales pitch the manufacturers train most …

John was Amazing. Helped me order a hot tub cover. Very knowledgeable. Couldn’t pick up right away. They had no issues with holding it for me until I was able to pay the balance. My new go to place for spa Necessities !!! Keep up the good …

John was very helpful and took his time to go over all the details. He also showed me the differents in product on the show room floor so I could see what options they had. I would recommend this place if you are looking into getting a …

First time to the store and first year with our pool! The staff where really, really nice and no so pushing like most sales staff. They were able to help test my water and help with what I need and gave there time to fully explain …

Our experience was absolutely great! Bob was very knowledgeable, able to answer all questions and was extremely helpful in meeting our timeframe for installation!!! The install went fantastic, they showed up on time, were very clean and …

We recently had a Hot Springs Spa installed. We are very happy with the service we have received all the way around. From the customer service in the beginning of the process, all the way to the install and after care. Everything was done …

The showroom had a very large number of hot tubs on display, which was helpful in deciding on a tub. The delivery and setup was the best part of my dealings with the Back Yard Fun Store. The intended location of my hot tub was difficult to…

Excellent service and parts , very willing to help , very nice showroom well stocked , top notch 👍

I would give 6 stars if I could. My old hot tub finally gave out last spring, and I've been missing having one ever since. I couldn't wait any longer, and began researching. I came across The Backyard Fun Store, and gave them a call. …

Exceptionally professional. The installers show up with state if the art capability and were able to answer any and all questions we had.

I have had my hot tub for 3.5 years now, and any time I have needed anything Bob, and John treated me with respect, and have always helped me with any questions or additional parts that I have needed. These guys are normal, direct, …

Great for hot tub repair.

We just purchased a Hot Springs Tub from Bob. The whole process was easy. Bob was helpful, knowledgeable, and dependable. The install could not have not been easier.. I would recommend using this company to all your Backyard needs..

I recently purchased a Hot Springs hot tub. Bob made the experience of buying a hot tub extremely easy. The price was reasonable, and Bob was first rate in helping us from beginning to end. From his easy going manner during our visit to …

Very knowledgeable and helpful. Absolutely no pressure to buy anything. Installation was well done and their follow up has been great. I would highly recommend them.

If you’re on the market for a hot tub, we highly recommend The Backyard Fun Store. Great customer service throughout the process. Bob took great care to get the new hot tub in place and the old one taken away. We absolutely love our new tub…

The backyard fun has great service. John was very helpful in answering all my questions. Bob and John both go above and beyond customer service. The delivery process went very smoothly. I would highly recommend Backyard Fun Store to …

They were professional, courteous and they did a great job at fixing my problem

So knowledgeable and easy to work with. Always accommodating and quick to respond to questions. Service is top notch and friendly. So happy with my hot tub purchase and the decision to buy one from them!

I recently purchased a tub from Bob during a well-informed trip to the store in Newark. WIth Bob's help, my wife and I picked uut exactly what we wanted, and Bob had it set up and running for us in less than 24 hours! Great guy, great …

Great place to buy from. Bob is great with all aspects in choosing the right product. Delivery was very quick and professional. This is our second purchase with Backyard Fun Store and would recommend it to everyone.

The most courteous, friendly and honest place I've dealt with in a very long time!

Mr Bob has come be not just a pool & spa guy but becomes your friend with the personal service he gives. I purchased both a hot tub & pool from the fun store with excellent customer service given both on delivery ,trouble shooting & …

Bob and John were both great to deal with. They helped walk us through all the different options and find what exactly what we wanted. No high pressure sales tactics. Highly recommended.

John and Bob have been amazing. From the first time my wife and daughter stopped in the showroom, they both have been a wealth of knowledge in helping me pick out the right tub for my family. They went above and beyond to help me get all …

Bob has been a pleasure to deal with. Honest and fair, accommodating and wonderful service.

Great, low-pressure sales, very accommodating, and Bob is always kind and a pleasure to work with!

We love our Hot Spring Spa. The Backyard Fun Store crew have been great to work with. They go out of their way to make sure that you're happy and taken care of. Thank you!!

Bob delivered my hot tub 1 1:2 hour away and was nothing but impressive in his careful skills to unload and friendliness !!!!

We mistakenly purchased our hot tub at another store. And after terrible service from them when our brand new tub wasn’t heating, we called backyard fun store! And we couldn’t be more pleased with their service!

Bob & John did a great job helping me & my family choose the right tub for us. From layout, to color selection, to delivery/installation, & through startup – the team at the Backyard Fun Store was fantastic! I would highly recommend doing …

Bob & John did a great job helping me & my family choose the right tub for us. From layout, to color selection, to delivery/installation, & through startup – the team at the Backyard Fun Store was fantastic! I would highly recommend doing …

Great place to shop & buy anything for your hot tub & spa needs.

After deciding as a family to buy a Hot Tub we took a trip to the Backyard Fun Store. Bob was a tremendous help and took the time to explain each of the spas, their features and who manufactured the unit. Don't see the color combo on the …

The Backyard Fun Store team (Bob and Rob) did some internal work on my Hot tub and put a new Cover on the tub as well. They went over and above expectations and even trouble shot some electrical issues that I had an electrician repair (…

My wife and I decided to purchase a hot tub for both health reasons and pleasure. After quite a few searches we found The Backyard Fun Store. Bob and his staff worked with us to get the correct tub for what we were looking for.

His time …

Absolutely would highly recommend Bob and the whole team at The Backyard Fun Store. We recently had them install a wonderful HotSpring Spa and they did a fantastic job and managed to work with us on coordinating with an electrician for the…

The Backyard Fun store had a great variety of showroom models to help us decide which tub was right for us. Upon delivery and unwrapping from original manufacturer's packaging, there was a chip in the acrylic shell. I didn't even notice it…

My husband and I have been shopping around for some time searching for a hot tub spa. We walked into The Backyard Fun Store where we were welcomed by Bob and his family. They

were so professional and I must admit I am a hard person to …

After searching for two years for a replacement hot tub, we came upon the Backyard Fun Store. Bob was a helpful and worthy adviser in picking out a model to suit our needs. Delivery was easy, and he and his team could not be more …

The Owner Bob assisted us in picking out just the right hot tub to meet our needs and made sure it would fit in our deck area where the old one was removed. He then delivered the new hot tub and removed the old one free of charge. He …

First time spa buyer. This is the second place i went an these guys blew me away. Awesome people awesome business. If your looking for a hot tub or anything fun outside go to these guys. They know what there doing an they never pressure you…

Very nice, and professional. Great deal, I would definitely recommend backyard fun..

Purchased a simple swing set here and it is a truly excellent swing set. It’s the highest quality and the kids (and adults) LOVE it. Also, installation took NO time at all and the folks were polite and professional.

Bob was very informative, honest and took his time explaining the spa. He and his coworker did a great job the day of delivery. He was not rushed and made sure everything was to our liking. He also reached out to make sure everything was …

So happy that we went to the back yard fun store to purchase our Go-Float Boat!! Our lake house in NJ does not allow motor boats so this is perfect for us. It is so much better than our paddle boat since we do not have to paddle anymore. I …

My wife and I visited several stores in our pursuit of a hot tub. We were first time hot tub buyers. The moment we walked into The Backyard Fun Store, Bob and his team made us feel very comfortable. They first clearly understood our need …

Bought a bullfrog spa from Bob a couple years ago and have used it religiously. Motor 1 failed early January this year and Bob came out and replaced the motor himself under warranty no questions asked. Same high quality service as when …

Bob was great!! He’s very knowledgeable and friendly, we would definitely recommend this place!!

I worked with Bob to purchase a used hot tub and it was great from start to finish. He was incredibly responsive, courteous and hardworking. I was nervous buying a used hot tub, but Bob’s experience and customer service made me feel very …

I purchased my Bullfrog spa from Bob at the Backyard Fun Store, and it was a very pleasant experience. No pressure or hard sell. Bob is a real expert on hot tubs and was able to answer all the questions I had. By the time I visited his …

We had a really good experience with this purchase. Bob stayed within our budget, no hard sells, and communicated really well. I was surprised at how quickly the tub was delivered. The other cool thing is that Bob has fantastic equipment …

We bought our Hot Tub a few months ago. What a pleasure it has been dealing with Bob. We purchased a pre-owned hot tub. We could not be happier. It was delivered on time and without issue. It came with a 90 day warranty. The hot tub is in …

Bob offered a high level of professionalism... very knowledgeable and his quick response time to questions before and after our purchase made for a great experience. The store (though they were in the middle of a location move) had a …

Bob was wonderful from the beginning of my wife and I shopping for a hot tub until the completion of delivery and installation. Questions we had pertaining to set up, chemicals and care were answered promptly. Happy to support and recommend…

Been coming to the Backyard Fun Store for many many years because of their service to the customer, their product selection and prices. You can not go wrong getting all you Backyard Fun needs from Bob and John at the Backyard Fun Store.

Eric and Karen Hellstern

Backyard fun is the only place to go for a spa. Bob has forgotten more about spas then other stores know. He walked us through the process with great patience. He gave us a great deal on a quality spa. He even spent…

Great place! We picked out everything we wanted for our shed and it came exactly as we thought. Seamless delivery. Very helpful and knowledgeable. Thanks!

I stopped in looking for some information about new hot tubs the staff was great very knowledgeable with there products, no pressure to make a purchase. Later when we made our decision on a new hot tub the process couldn’t have been easier…

Best store!!!!

Best store!!!!

Bob helped us find a fabulous in line swimming pool with attached hot tub. The DT-21 by Tidalfit.

We are having so much fun with this thing it’s insane. Everyone in the family can work out in the pool whilst I watch them in the hot tub 🙂

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Great experience. Bob was very helpful and knowledgeable . After we went to five different dealers. We definitely made the right choice. Couldn't imagine our hot tub experience going any better. Thanks Bob.

The team member that was there was super friendly and very helpful. Definitely will be using this store as my spa supply store. Thank you!

Bob at Backyard Fun Store is very attentive and knowledgable. I initially went to the store to buy a refurbished hot tub, but since nothing on the lot meet my specifications, I bought new. Still, it's nice to find an outfit that knows …

This was simply one of the easiest and stress-free large purchases we've ever made. Bob is/was fantastic. After researching on our own, we stopped in one day and talked to Bob, and it immediately felt like talking to an old friend. He …

the customer service is awesome here. even explaining things in detail numerous times. lots of hot tubs on the floor as well as other products.

I have had my tub for over 10 years. I shopped the internet, called Bob and like so many others he came and delivered it. He gave me a great price and has always been there to personally service and answer any questions I had. I would …