Reviews

From 212 reviews
Amy Castaldi
Amy Castaldi

Bob and Eileen were so helpful with this new process for us! It was wonderful to have their guidance along the way!

via Google
Carol Wise
Carol Wise

Great experience. First time purchasing a hot tub. Did a lot of research and decided that salt water was for me since I’m arthritic and react to chlorine. So many negative things out there so I had my water tested – soft water – …

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Response from business owner

Thank you so much Carol! You are a great customer and we are so happy that you LOVE your hot tub! Let us know if you need anything 😊

via Facebook
Tim Smith
Tim Smith

What a great experience we had with Bob and the Backyard Fun Store! Yeah, it took longer than we expected for the tub to arrive, but what doesn’t these days? Bob was very helpful in the store selecting what tub was a good match for us and…

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via Google
Dave Wirfel
Dave Wirfel

Great location. Beautiful showroom with many options. Their packages include add-ons others charge extra for. Family owned and they have their own delivery equipment.

Response from business owner

Thank you!!! 🌟

via Facebook
C. Manning
C. Manning

A great experience

Even with the COVID-related logistical problems, Bob’s Backyard Fun Store gave us a good deal on a great hot tub AND the delivery was easy and efficiently completed. The team is extremely knowledgeable and helpful, …

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via Google
Jay Glaser
Jay Glaser

Great place to buy a Hot Tub, bought one over two years ago, recently had a minor issue, the owner Bob and his wife were awesome. Even know they we closing for the weekend, Bob called me and walked me through the repair. Very knowledgeable …

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via Google
Joe Soreth
Joe Soreth

Bob and Eileen made this whole process a pleasure. Nice to do business with a locally owned small business where the owners are the contacts. I'd say they deserved a bonus if they weren't the owners. Been dealing with them for years for my …

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via Google
Nic Deaver
Nic Deaver

Great smooth process! From the second we walked in the door they were there to answer any questions and were patient while we asked a bunch of questions and helped us through the process. We highly recommend them!

via Google
Brittani Herbst
Brittani Herbst

Bob and Eileen were a dream to work with. They made the buying process easy and quick. We got extremely lucky to have gotten this hot tub as quickly as we did. They were very professional and personable in person, over the phone and through…

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via Google
Holly Schrader
Holly Schrader

Bob and his wife are very personable and helpful and we absolutely love our new hot tub! We went to several different places, but got the best vibe from them. I would definitely recommend buying your hot tub there.

via Google
Tushar Patel
Tushar Patel

I love this company for the way they respond to customer needs. Their product is good for sure but their customer service is excellent . They always are courteous and patient and on point. I called 8 months for a product related issue and …

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via Google
ted foltyn
ted foltyn

Could not be happier with the service provided by the Backyard Fun Store, Bob and John were great to work with, responsive and always answered all our questions.

via Google
Stephanie & Jamie DeMoss
Stephanie & Jamie DeMoss

10 STARS! Great service, great owner! We love our new hot tub, install was phenomenal! Thanks Bob! Highly recommend!

via Google
Susan Lau
Susan Lau

From start to finish the service was outstanding! There was extended delivery on our order but they were always in communication with us and kept us updated on our status. Instruction on setup and maintenance was very detailed and they were…

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via Google
Adrienne Milburn
Adrienne Milburn

The owner Bob was very friendly when we came into the store. He wasn’t a typical pushy salesman like we had experienced in other stores. He showed us around and explained differences in spas and helped us figure out which one worked best …

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via Google
Titi
Titi

We had a great experience at the backyard fun store. We were greated right away by John. He was very knowledgeable and helpful. The only thing that was disappointing, was that they had so little inventory on the floor. We will definitely be…

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via Google
Pat Allen
Pat Allen

We recently purchased a Calspa hot tub from the backyard fun store. John was more than helpful when I called to ask questions. I had a problem with our old hot tub and he helped me decide whether it was worth fixing or not. It was 16 years …

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Response from business owner

Thank you so much for this great review! We really appreciate customers like you👍 Please let us know if you should need anything else.

via Google
wing
wing

John is amazing and he is super helpful. Hopefully in the future we will get a hot tub from him 🙏🙏🙏 we definally will be back ❤️❤️❤️

via Google
Daniel Condoluci-Smith
Daniel Condoluci-Smith

Bob was fantastic from the very first meeting and beyond. He has always been very friendly and it was obvious that he was not just a sales guy who forgot about us after making the sale. When picking out our hot tub, Bob did not try to up-…

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via Google
Jason Maloney
Jason Maloney

Bob and team did a phenomenal job in getting us our dream hot tub! They were incredibly easy to work with, took time to understand why we wanted a hot tub, and helped guide my wife and I to the right tub.

While COVID presented some …

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via Google
Patricia Westergard
Patricia Westergard

We bought a shed from Backyard Fun Store at the height of the pandemic. We worked with the owner Bob who was very helpful and answered all of our questions. The entire process was smooth. The shed was delivered and installed professionally…

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via Google
Craig Haynes
Craig Haynes

Absolutely would highly recommend Bob and the whole team at The Backyard Fun Store. We recently had them install a wonderful HotSpring Spa and they did a fantastic job and managed to work with us on coordinating with an electrician for the…

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via Google
Richard Jennings
Richard Jennings

Shopped around for a hot tub and found this place to be the best based on customer service as well as price & products. The owner was even nice enough to hook us up with an electrician as well. Everything was ready to go, just waiting for …

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via Google
GC Basher
GC Basher

Every time I think customer service is a thing of the past, I meet someone like Bob VanDuzer from the Backyard Fun Store in Newark, DE. He listened carefully to what we were looking for in a hot tub and did not try to step us up to …

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via Google
John Friend
John Friend

Great experience. Bob and team provided great insight when selecting the right hot tub. Once it came in to inventory the delivery and setup was quick and seamless. Highly recommend the Backyard Fun store!

via Google
Brian Stier
Brian Stier

First impressions.

Tropic Seas Fiji is very nice. Thank you to the Backyard fun store and the owner as well as the sales person sorry I suck with names. Delivery was a breeze as they gave the right equipment and experience. Great after-…

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Response from business owner

So glad we could help and so glad that you’re happy with your Spa😊

We hope that you and your family enjoy many soaks!! Thank you for choosing us.. we really appreciate your business 💙

#artesianspas #tropicseasfiji

via Facebook
Brian Stier
Brian Stier

First impressions.

Tropic Seas Fiji. Thank you to the Backyard fun store the owner as well as the sales person as when I had a problem on initial start up I was assisted after hours ans was able to solve my own mistake.

via Google
Kim Siciliano
Kim Siciliano

Highly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …

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via Facebook
Kim Siciliano
Kim Siciliano

Highly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …

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via Google
Debra Ferrier
Debra Ferrier

The [covid] wait was long indeed but the customer service was fantastic and of course, the hot tub itself is sublime. The delivery was a breeze in spite of our property challenges and Bob was amazing! We are thrilled and I cannot recommend …

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via Google
Tim Smith
Tim Smith

great experience, Bob was able to help us determine what was the best hot tub for our situation. h has a lot of hot tubs in the pipeline so the wait is less than what we expected.the process was very easy and we walked out with a scheduled …

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Response from business owner

Thank you so much! We appreciate your business!

via Facebook
Tim Smith
Tim Smith

Walked in to discuss hot tubs and after speaking w/ Bob we walked out having made a purchase for installation. You can tell when you get there that they know their business and are willing to take the time to understand your situation and …

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via Google
Benjamin Horine
Benjamin Horine

Bob was a pleasure to work with and was very helpful in making a decision on a hot tub. I was particularly challenging because I was replacing a beloved hot tub in a time when supply was very low and demand was very high. Nonetheless, Bob…

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via Google
M Rollmann
M Rollmann

Informative, always Helpful and , Good Prices.....Though it was a long wait for our Hot Tub Due to pandemic so pleased with Bob and the Backyard Fun Store..HighLy Recommend

via Google
JOHN
JOHN

Add my name to the long list of very satisfied customers. Bob and John did an excellent job of helping me pick out the right swim spa to meet my needs. Bob worked above and beyond expectations to make sure the delivery and installation of…

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via Google
A Google User
A Google User

Very satisfied customer. Bob and John did an excellent job of helping us pick out the right Hot Tub. Bob and team made the delivery and installation was seamless and placed it perfectly. This team Exceptional, professional and a pleasure …

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via Google
Shelley G
Shelley G

I love Bob from Backyard fun store. I was with a different provider and had such difficulty and did not trust her and finally got money back. Bob is a pleasure to work with he knows his products and is responsive in a reasonable time …

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Michael Over
Michael Over

Fantastic service and delivery! We have a challenging yard but Bob and his crew made it work! Very pleased with the spa- would definitely recommend the Backyard Fun Store.

via Google
Mike Goldsmith
Mike Goldsmith

The store helped me with a repair on a thirteen year old hot tub. Found the parts. Recommended an electrician to help when the hook up proved difficult. Great service.

via Google
John Hewitt
John Hewitt

I purchased a spa from Bob at the backyard fun store and their service is spectacular. Bob always goes over and above to help in any way he can and always takes care of your needs. If you're looking to purchase a new spa, need supplies, …

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via Google
Edwin B
Edwin B

My hot tub is working very well. Better than expected, when I'm ready for a new one I will be contacting you guys!

Christopher Charles
Christopher Charles

I’ve been dealing with them for years and always have been able to get my pool back on track with their help

via Facebook
Edwin Bynoe
Edwin Bynoe

I had my hot tub fail me two weeks before my party, called these guys, came out ordered me a new pump and got me up and running in no time. When I'm ready for a new one I'm calling the backyard store. Perfect timing!!

via Google
Bobby Brooks
Bobby Brooks

Their show room is impressive. The sales portion went well. The removal of the old went well, nice piece of equipment to remove it. The rest is to be determined as we haven’t received the new tub.

via Facebook
Elaine Morris
Elaine Morris

I was able to get a nice second hand tub. We had a small problem and it was rectified. My only problem is now we need a cover and have provided all info needed. Never have gotten a call back. We were assured we would be able to get a …

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via Facebook
kim crumlish
kim crumlish

The guys that work there are ALWAYS extremely helpful, not being very good at handling all this pool stuff, I can’t begin to express how much I appreciate them.

via Google
bruce kline
bruce kline

Outstanding experience with staff and their product knowledge!! They are very customer focused and even came in on their off day to meet with us. On their website it says low price guarantee and there is no one who comes close to their …

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via Google
Lisa Rusek
Lisa Rusek

Would highly recommend getting a hot tub from the Backyard Fun Store! When Hot tub was ready to be delivered Bob reached out to discuss the best route to deliver the hot tub on my property and requested outdoor photos to be sent. On the day…

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via Google
Mike Saylor
Mike Saylor

We had a great experience and Bob was vey knowledgeable and helped us with referencences with a electrician.. Overall I Would Recommend Visiting Them For Your Hot Tub Needs

via Google
Meezie Foster
Meezie Foster

Great service, best prices with no bull. I really appreciate the time and effort they always put into the work they do.

via Facebook
Ron & Fern T
Ron & Fern T

I am very pleased with your service the bracket worked perfect thank you

L Mohler
L Mohler

great store, informative patient staff

via Google
Steven Cilento
Steven Cilento

Love the store. They are always very helpful.

via Google
Deb Frick
Deb Frick

Bob has been very helpful from start to finish! He helped us with choosing the right hot tub for us. He is very knowledgeable and willing to help with questions we have. What a great experience and we love our hot tub! Great products and …

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via Google
Theodore Keller
Theodore Keller

I called and and got a price over the phone they dropped the tub off a few days later . Great price and was very helpful and not pushy at all .very happy with everything. I bought an A8 bullfrog spa.

via Google
Matthew Carr
Matthew Carr

Bob and John are a pleasure to work with. They are easy to get ahold of, promptly and thoroughly answer your questions and knowledgeable about their spas without just giving you the boiler plate sales pitch the manufacturers train most …

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via Google
Jason Murphy
Jason Murphy

John was Amazing. Helped me order a hot tub cover. Very knowledgeable. Couldn’t pick up right away. They had no issues with holding it for me until I was able to pay the balance. My new go to place for spa Necessities !!! Keep up the good …

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via Google
Albert Jones
Albert Jones

John was very helpful and took his time to go over all the details. He also showed me the differents in product on the show room floor so I could see what options they had. I would recommend this place if you are looking into getting a …

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via Google
Tim McMonigle
Tim McMonigle

First time to the store and first year with our pool! The staff where really, really nice and no so pushing like most sales staff. They were able to help test my water and help with what I need and gave there time to fully explain …

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via Google
Lil Hooker Fisheries
Lil Hooker Fisheries

Our experience was absolutely great! Bob was very knowledgeable, able to answer all questions and was extremely helpful in meeting our timeframe for installation!!! The install went fantastic, they showed up on time, were very clean and …

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via Google
Janice Goerlach
Janice Goerlach

We recently had a Hot Springs Spa installed. We are very happy with the service we have received all the way around. From the customer service in the beginning of the process, all the way to the install and after care. Everything was done …

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via Google
Joe Luber
Joe Luber

The showroom had a very large number of hot tubs on display, which was helpful in deciding on a tub. The delivery and setup was the best part of my dealings with the Back Yard Fun Store. The intended location of my hot tub was difficult to…

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via Google
Scott Mcgibbon
Scott Mcgibbon

Excellent service and parts , very willing to help , very nice showroom well stocked , top notch 👍

via Google
Fitz H2O
Fitz H2O

I would give 6 stars if I could. My old hot tub finally gave out last spring, and I've been missing having one ever since. I couldn't wait any longer, and began researching. I came across The Backyard Fun Store, and gave them a call. …

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via Google
George Roof
George Roof

Exceptionally professional. The installers show up with state if the art capability and were able to answer any and all questions we had.

via Google
David Ferguson
David Ferguson

I have had my hot tub for 3.5 years now, and any time I have needed anything Bob, and John treated me with respect, and have always helped me with any questions or additional parts that I have needed. These guys are normal, direct, …

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via Google
Frances Baker
Frances Baker

Great for hot tub repair.

via Google
Patti Ramsey
Patti Ramsey

We just purchased a Hot Springs Tub from Bob. The whole process was easy. Bob was helpful, knowledgeable, and dependable. The install could not have not been easier.. I would recommend using this company to all your Backyard needs..

via Google
Birdie Newsome
Birdie Newsome

I recently purchased a Hot Springs hot tub. Bob made the experience of buying a hot tub extremely easy. The price was reasonable, and Bob was first rate in helping us from beginning to end. From his easy going manner during our visit to …

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via Google
Jack Baroudi
Jack Baroudi

Very knowledgeable and helpful. Absolutely no pressure to buy anything. Installation was well done and their follow up has been great. I would highly recommend them.

via Google
D G
D G

If you’re on the market for a hot tub, we highly recommend The Backyard Fun Store. Great customer service throughout the process. Bob took great care to get the new hot tub in place and the old one taken away. We absolutely love our new tub…

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via Google
Dawn Snyder
Dawn Snyder

The backyard fun has great service. John was very helpful in answering all my questions. Bob and John both go above and beyond customer service. The delivery process went very smoothly. I would highly recommend Backyard Fun Store to …

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via Google
Chuck Yeatman
Chuck Yeatman

They were professional, courteous and they did a great job at fixing my problem

via Google
Stacey Curtiss
Stacey Curtiss

So knowledgeable and easy to work with. Always accommodating and quick to respond to questions. Service is top notch and friendly. So happy with my hot tub purchase and the decision to buy one from them!

via Google
Raymond Forney
Raymond Forney

I recently purchased a tub from Bob during a well-informed trip to the store in Newark. WIth Bob's help, my wife and I picked uut exactly what we wanted, and Bob had it set up and running for us in less than 24 hours! Great guy, great …

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via Google
Don Needham
Don Needham

Great place to buy from. Bob is great with all aspects in choosing the right product. Delivery was very quick and professional. This is our second purchase with Backyard Fun Store and would recommend it to everyone.

via Google
Cindy Galloway
Cindy Galloway

The most courteous, friendly and honest place I've dealt with in a very long time!

via Google
Steven Zenorini
Steven Zenorini

Mr Bob has come be not just a pool & spa guy but becomes your friend with the personal service he gives. I purchased both a hot tub & pool from the fun store with excellent customer service given both on delivery ,trouble shooting & …

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via Google
Hunter Stitik
Hunter Stitik

Bob and John were both great to deal with. They helped walk us through all the different options and find what exactly what we wanted. No high pressure sales tactics. Highly recommended.

via Google
Mike Goldstein
Mike Goldstein

John and Bob have been amazing. From the first time my wife and daughter stopped in the showroom, they both have been a wealth of knowledge in helping me pick out the right tub for my family. They went above and beyond to help me get all …

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via Google
Carlie Maheurin
Carlie Maheurin

Bob has been a pleasure to deal with. Honest and fair, accommodating and wonderful service.

via Google
Carlie Maheurin
Carlie Maheurin

Great, low-pressure sales, very accommodating, and Bob is always kind and a pleasure to work with!

Response from business owner

Thank you for such a nice review Carlie. We feel the same😊 you’ve always been a great customer. We appreciate your business!

via Facebook
Shannon Kunzler
Shannon Kunzler

We love our Hot Spring Spa. The Backyard Fun Store crew have been great to work with. They go out of their way to make sure that you're happy and taken care of. Thank you!!

Response from business owner

Thank you Shannon! We really appreciate great customers like you😊

via Facebook
Clark Adams
Clark Adams

Bob delivered my hot tub 1 1:2 hour away and was nothing but impressive in his careful skills to unload and friendliness !!!!

via Google
Thor /da best
Thor /da best

We mistakenly purchased our hot tub at another store. And after terrible service from them when our brand new tub wasn’t heating, we called backyard fun store! And we couldn’t be more pleased with their service!

via Google
Bill Everly
Bill Everly

Bob & John did a great job helping me & my family choose the right tub for us. From layout, to color selection, to delivery/installation, & through startup – the team at the Backyard Fun Store was fantastic! I would highly recommend doing …

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via Google
Jesse Cloud
Jesse Cloud

Great place to shop & buy anything for your hot tub & spa needs.

via Facebook
Paul Montz
Paul Montz

After deciding as a family to buy a Hot Tub we took a trip to the Backyard Fun Store. Bob was a tremendous help and took the time to explain each of the spas, their features and who manufactured the unit. Don't see the color combo on the …

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via Google
herman brown
herman brown

The Backyard Fun Store team (Bob and Rob) did some internal work on my Hot tub and put a new Cover on the tub as well. They went over and above expectations and even trouble shot some electrical issues that I had an electrician repair (…

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via Google
Buddy Smith
Buddy Smith

My wife and I decided to purchase a hot tub for both health reasons and pleasure. After quite a few searches we found The Backyard Fun Store. Bob and his staff worked with us to get the correct tub for what we were looking for.

His time …

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via Google
Buddy Smith
Buddy Smith

My wife and I decided to purchase a hot tub for both health reasons and pleasure. After quite a few searches we found The Backyard Fun Store. Bob and his staff worked with us to get the correct tub for what we were looking for.

His time …

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via Google
Justine Esposito
Justine Esposito

The Backyard Fun store had a great variety of showroom models to help us decide which tub was right for us. Upon delivery and unwrapping from original manufacturer's packaging, there was a chip in the acrylic shell. I didn't even notice it…

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via Google
Julia Davis
Julia Davis

My husband and I have been shopping around for some time searching for a hot tub spa. We walked into The Backyard Fun Store where we were welcomed by Bob and his family. They

were so professional and I must admit I am a hard person to …

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via Google
Julia Davis
Julia Davis

My husband and I have been shopping around for some time searching for a hot tub spa. We walked into The Backyard Fun Store where we were welcomed by Bob and his family. They

were so professional and I must admit I am a hard person to …

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via Google
Anne Frantum
Anne Frantum

After searching for two years for a replacement hot tub, we came upon the Backyard Fun Store. Bob was a helpful and worthy adviser in picking out a model to suit our needs. Delivery was easy, and he and his team could not be more …

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via Google
jane squibb
jane squibb

The Owner Bob assisted us in picking out just the right hot tub to meet our needs and made sure it would fit in our deck area where the old one was removed. He then delivered the new hot tub and removed the old one free of charge. He …

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via Google
Tyler good
Tyler good

First time spa buyer. This is the second place i went an these guys blew me away. Awesome people awesome business. If your looking for a hot tub or anything fun outside go to these guys. They know what there doing an they never pressure you…

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via Google
Shirley Millar
Shirley Millar

Very nice, and professional. Great deal, I would definitely recommend backyard fun..

via Google
Rebecca Newell
Rebecca Newell

Purchased a simple swing set here and it is a truly excellent swing set. It’s the highest quality and the kids (and adults) LOVE it. Also, installation took NO time at all and the folks were polite and professional.

via Google
hope deems
hope deems

Bob was very informative, honest and took his time explaining the spa. He and his coworker did a great job the day of delivery. He was not rushed and made sure everything was to our liking. He also reached out to make sure everything was …

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via Google