Great place to buy a hot tub. No pushy salesmen, they asked a fair number of questions themselves pointed us to the best fit for our needs (and it was not the highest price on the floor!). Delivery was great – our location was tricky but …
read moreWe were so happy with our experience purchasing and having our hot tub delivered. A large purchase like this when you don’t know a lot about a lot can be stressful but the guys at the BYFS made it stress free and easy. I was told to make …
read moreIf you are in the market for a quality hot tub I would highly recommend using The Backyard Fun Store LLC. Bob took the time to educate my wife and I and helped us pick just the right hot tub! His staff was super helpful as well!
The day of…
read moreI purchased a hot tub from the Backyard Funstore. When there were unavoidable production delays, John patiently responded to my impatient calls and emails. Bob then successfully managed a difficult installation on our second-story deck and …
read moreGreat experience from the time we walked in the store. I did not feel the sales pitch like at the other places we checked out. And it continues to be a positive experience. The hot tub is amazing and I feel like they are available and …
read moreMy husband and I started shopping around for hot tubs as our house was being built 2+ years ago. We spent a lot of time in one particular store and shopped via catalog. We were told we had to order the tub and they only do so many orders …
read moreBob and his crew get 5++ stars for the effort they undertook to remove the old hot tub and deliver the new one. This job had to take at least twice as long as expected, but if they ever got exasperated, they never let on. Run into an …
read moreWe can’t say enough good things about this business. The owners and staff are very helpful, in all ways. So friendly and not the least bit pushy!
We love our new hot tub and are recommending The Backyard Fun Store to all of our family and…
read moreThank you so much Diane for this great review! You and Stan were also so great to work with 😊 and Thank you for recommending us❣️ That really is how we have built up our business over the last 29 years 🙌 We are so lucky to have such great customers like you guys! Happy Hot Tubbing! Enjoy!
We absolutely love our new HotSprings Hot tub. Most importantly The Backyard Fun Store, Bob and Eileen, we’re so great to work with. We had a “not so easy” place for tub delivery, but the crew could not have been more cautious with the tub …
read moreNot sure where to even begin. I have never had such an awesome experience with purchasing a big item. Ran into some hiccups along the way & I can’t tell you how impressed we are with the amazing service. Bob & Eileen have been so helpful…
read moreThank you so much Beth for your kind words🥰
your review will hopefully help other customers choose us too❣️
As a small business, we really appreciate your support
Great experience. First time purchasing a hot tub. Did a lot of research and decided that salt water was for me since I’m arthritic and react to chlorine. So many negative things out there so I had my water tested – soft water – …
read moreThank you so much Carol! You are a great customer and we are so happy that you LOVE your hot tub! Let us know if you need anything 😊
What a great experience we had with Bob and the Backyard Fun Store! Yeah, it took longer than we expected for the tub to arrive, but what doesn’t these days? Bob was very helpful in the store selecting what tub was a good match for us and…
read moreGreat place to buy a Hot Tub, bought one over two years ago, recently had a minor issue, the owner Bob and his wife were awesome. Even know they we closing for the weekend, Bob called me and walked me through the repair. Very knowledgeable …
read moreBob and Eileen made this whole process a pleasure. Nice to do business with a locally owned small business where the owners are the contacts. I'd say they deserved a bonus if they weren't the owners. Been dealing with them for years for my …
read moreBob and Eileen were a dream to work with. They made the buying process easy and quick. We got extremely lucky to have gotten this hot tub as quickly as we did. They were very professional and personable in person, over the phone and through…
read moreI love this company for the way they respond to customer needs. Their product is good for sure but their customer service is excellent . They always are courteous and patient and on point. I called 8 months for a product related issue and …
read moreFrom start to finish the service was outstanding! There was extended delivery on our order but they were always in communication with us and kept us updated on our status. Instruction on setup and maintenance was very detailed and they were…
read moreThe owner Bob was very friendly when we came into the store. He wasn’t a typical pushy salesman like we had experienced in other stores. He showed us around and explained differences in spas and helped us figure out which one worked best …
read moreWe had a great experience at the backyard fun store. We were greated right away by John. He was very knowledgeable and helpful. The only thing that was disappointing, was that they had so little inventory on the floor. We will definitely be…
read moreWe recently purchased a Calspa hot tub from the backyard fun store. John was more than helpful when I called to ask questions. I had a problem with our old hot tub and he helped me decide whether it was worth fixing or not. It was 16 years …
read moreThank you so much for this great review! We really appreciate customers like you👍 Please let us know if you should need anything else.
Bob was fantastic from the very first meeting and beyond. He has always been very friendly and it was obvious that he was not just a sales guy who forgot about us after making the sale. When picking out our hot tub, Bob did not try to up-…
read moreBob and team did a phenomenal job in getting us our dream hot tub! They were incredibly easy to work with, took time to understand why we wanted a hot tub, and helped guide my wife and I to the right tub.
While COVID presented some …
read moreWe bought a shed from Backyard Fun Store at the height of the pandemic. We worked with the owner Bob who was very helpful and answered all of our questions. The entire process was smooth. The shed was delivered and installed professionally…
read moreShopped around for a hot tub and found this place to be the best based on customer service as well as price & products. The owner was even nice enough to hook us up with an electrician as well. Everything was ready to go, just waiting for …
read moreEvery time I think customer service is a thing of the past, I meet someone like Bob VanDuzer from the Backyard Fun Store in Newark, DE. He listened carefully to what we were looking for in a hot tub and did not try to step us up to …
read moreHighly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …
read moreHighly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …
read moreFirst impressions.
Tropic Seas Fiji is very nice. Thank you to the Backyard fun store and the owner as well as the sales person sorry I suck with names. Delivery was a breeze as they gave the right equipment and experience. Great after-…
read moreSo glad we could help and so glad that you’re happy with your Spa😊
We hope that you and your family enjoy many soaks!! Thank you for choosing us.. we really appreciate your business 💙
#artesianspas #tropicseasfiji
The [covid] wait was long indeed but the customer service was fantastic and of course, the hot tub itself is sublime. The delivery was a breeze in spite of our property challenges and Bob was amazing! We are thrilled and I cannot recommend …
read moregreat experience, Bob was able to help us determine what was the best hot tub for our situation. h has a lot of hot tubs in the pipeline so the wait is less than what we expected.the process was very easy and we walked out with a scheduled …
read moreThank you so much! We appreciate your business!
Walked in to discuss hot tubs and after speaking w/ Bob we walked out having made a purchase for installation. You can tell when you get there that they know their business and are willing to take the time to understand your situation and …
read moreBob was a pleasure to work with and was very helpful in making a decision on a hot tub. I was particularly challenging because I was replacing a beloved hot tub in a time when supply was very low and demand was very high. Nonetheless, Bob…
read moreVery satisfied customer. Bob and John did an excellent job of helping us pick out the right Hot Tub. Bob and team made the delivery and installation was seamless and placed it perfectly. This team Exceptional, professional and a pleasure …
read moreI love Bob from Backyard fun store. I was with a different provider and had such difficulty and did not trust her and finally got money back. Bob is a pleasure to work with he knows his products and is responsive in a reasonable time …
read moreAdd my name to the long list of very satisfied customers. Bob and John did an excellent job of helping me pick out the right swim spa to meet my needs. Bob worked above and beyond expectations to make sure the delivery and installation of…
read moreI purchased a spa from Bob at the backyard fun store and their service is spectacular. Bob always goes over and above to help in any way he can and always takes care of your needs. If you're looking to purchase a new spa, need supplies, …
read moreMy hot tub is working very well. Better than expected, when I'm ready for a new one I will be contacting you guys!
I was able to get a nice second hand tub. We had a small problem and it was rectified. My only problem is now we need a cover and have provided all info needed. Never have gotten a call back. We were assured we would be able to get a …
read moreOutstanding experience with staff and their product knowledge!! They are very customer focused and even came in on their off day to meet with us. On their website it says low price guarantee and there is no one who comes close to their …
read moreWould highly recommend getting a hot tub from the Backyard Fun Store! When Hot tub was ready to be delivered Bob reached out to discuss the best route to deliver the hot tub on my property and requested outdoor photos to be sent. On the day…
read moreI am very pleased with your service the bracket worked perfect thank you
Bob has been very helpful from start to finish! He helped us with choosing the right hot tub for us. He is very knowledgeable and willing to help with questions we have. What a great experience and we love our hot tub! Great products and …
read moreBob and John are a pleasure to work with. They are easy to get ahold of, promptly and thoroughly answer your questions and knowledgeable about their spas without just giving you the boiler plate sales pitch the manufacturers train most …
read moreJohn was Amazing. Helped me order a hot tub cover. Very knowledgeable. Couldn’t pick up right away. They had no issues with holding it for me until I was able to pay the balance. My new go to place for spa Necessities !!! Keep up the good …
read moreJohn was very helpful and took his time to go over all the details. He also showed me the differents in product on the show room floor so I could see what options they had. I would recommend this place if you are looking into getting a …
read moreFirst time to the store and first year with our pool! The staff where really, really nice and no so pushing like most sales staff. They were able to help test my water and help with what I need and gave there time to fully explain …
read moreOur experience was absolutely great! Bob was very knowledgeable, able to answer all questions and was extremely helpful in meeting our timeframe for installation!!! The install went fantastic, they showed up on time, were very clean and …
read moreWe recently had a Hot Springs Spa installed. We are very happy with the service we have received all the way around. From the customer service in the beginning of the process, all the way to the install and after care. Everything was done …
read moreI would give 6 stars if I could. My old hot tub finally gave out last spring, and I've been missing having one ever since. I couldn't wait any longer, and began researching. I came across The Backyard Fun Store, and gave them a call. …
read moreI have had my hot tub for 3.5 years now, and any time I have needed anything Bob, and John treated me with respect, and have always helped me with any questions or additional parts that I have needed. These guys are normal, direct, …
read moreI recently purchased a Hot Springs hot tub. Bob made the experience of buying a hot tub extremely easy. The price was reasonable, and Bob was first rate in helping us from beginning to end. From his easy going manner during our visit to …
read moreIf you’re on the market for a hot tub, we highly recommend The Backyard Fun Store. Great customer service throughout the process. Bob took great care to get the new hot tub in place and the old one taken away. We absolutely love our new tub…
read moreThe backyard fun has great service. John was very helpful in answering all my questions. Bob and John both go above and beyond customer service. The delivery process went very smoothly. I would highly recommend Backyard Fun Store to …
read moreI recently purchased a tub from Bob during a well-informed trip to the store in Newark. WIth Bob's help, my wife and I picked uut exactly what we wanted, and Bob had it set up and running for us in less than 24 hours! Great guy, great …
read moreMr Bob has come be not just a pool & spa guy but becomes your friend with the personal service he gives. I purchased both a hot tub & pool from the fun store with excellent customer service given both on delivery ,trouble shooting & …
read moreJohn and Bob have been amazing. From the first time my wife and daughter stopped in the showroom, they both have been a wealth of knowledge in helping me pick out the right tub for my family. They went above and beyond to help me get all …
read moreBob & John did a great job helping me & my family choose the right tub for us. From layout, to color selection, to delivery/installation, & through startup – the team at the Backyard Fun Store was fantastic! I would highly recommend doing …
read moreAfter deciding as a family to buy a Hot Tub we took a trip to the Backyard Fun Store. Bob was a tremendous help and took the time to explain each of the spas, their features and who manufactured the unit. Don't see the color combo on the …
read moreThe Backyard Fun Store team (Bob and Rob) did some internal work on my Hot tub and put a new Cover on the tub as well. They went over and above expectations and even trouble shot some electrical issues that I had an electrician repair (…
read moreMy wife and I decided to purchase a hot tub for both health reasons and pleasure. After quite a few searches we found The Backyard Fun Store. Bob and his staff worked with us to get the correct tub for what we were looking for.
His time …
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