I purchased a hot tub from the Backyard Funstore. When there were unavoidable production delays, John patiently responded to my impatient calls and emails. Bob then successfully managed a difficult installation on our second-story deck and …

Great experience from the time we walked in the store. I did not feel the sales pitch like at the other places we checked out. And it continues to be a positive experience. The hot tub is amazing and I feel like they are available and …

My husband and I started shopping around for hot tubs as our house was being built 2+ years ago. We spent a lot of time in one particular store and shopped via catalog. We were told we had to order the tub and they only do so many orders …

Had a great experience with purchase of our swim spa. Great surface. Great communication! Really please!!

Bob and his crew get 5++ stars for the effort they undertook to remove the old hot tub and deliver the new one. This job had to take at least twice as long as expected, but if they ever got exasperated, they never let on. Run into an …

We can’t say enough good things about this business. The owners and staff are very helpful, in all ways. So friendly and not the least bit pushy!

We love our new hot tub and are recommending The Backyard Fun Store to all of our family and…

Very helpful and a joy to work with. I will recommend to my friends for sure. Thank you for the wonderful hot tub and the friendly experience.

We absolutely love our new HotSprings Hot tub. Most importantly The Backyard Fun Store, Bob and Eileen, we’re so great to work with. We had a “not so easy” place for tub delivery, but the crew could not have been more cautious with the tub …

Owner operated. Down to Earth good people. You're not just buying a hot tub, you're buying the experience of working with both Bob & Eileen. I highly recommend The Backyard Fun Store if you're in the market for a hot tub.

Knowledgeable, friendly and helpful. We love our hot tub.

Not sure where to even begin. I have never had such an awesome experience with purchasing a big item. Ran into some hiccups along the way & I can’t tell you how impressed we are with the amazing service. Bob & Eileen have been so helpful…

Bob and Eileen were so helpful with this new process for us! It was wonderful to have their guidance along the way!

Great experience. First time purchasing a hot tub. Did a lot of research and decided that salt water was for me since I’m arthritic and react to chlorine. So many negative things out there so I had my water tested – soft water – …

What a great experience we had with Bob and the Backyard Fun Store! Yeah, it took longer than we expected for the tub to arrive, but what doesn’t these days? Bob was very helpful in the store selecting what tub was a good match for us and…

A great experience

Even with the COVID-related logistical problems, Bob’s Backyard Fun Store gave us a good deal on a great hot tub AND the delivery was easy and efficiently completed. The team is extremely knowledgeable and helpful, …

Great place to buy a Hot Tub, bought one over two years ago, recently had a minor issue, the owner Bob and his wife were awesome. Even know they we closing for the weekend, Bob called me and walked me through the repair. Very knowledgeable …

Bob and Eileen made this whole process a pleasure. Nice to do business with a locally owned small business where the owners are the contacts. I'd say they deserved a bonus if they weren't the owners. Been dealing with them for years for my …

Great smooth process! From the second we walked in the door they were there to answer any questions and were patient while we asked a bunch of questions and helped us through the process. We highly recommend them!

Bob and Eileen were a dream to work with. They made the buying process easy and quick. We got extremely lucky to have gotten this hot tub as quickly as we did. They were very professional and personable in person, over the phone and through…

Bob and his wife are very personable and helpful and we absolutely love our new hot tub! We went to several different places, but got the best vibe from them. I would definitely recommend buying your hot tub there.

I love this company for the way they respond to customer needs. Their product is good for sure but their customer service is excellent . They always are courteous and patient and on point. I called 8 months for a product related issue and …

Could not be happier with the service provided by the Backyard Fun Store, Bob and John were great to work with, responsive and always answered all our questions.

10 STARS! Great service, great owner! We love our new hot tub, install was phenomenal! Thanks Bob! Highly recommend!

From start to finish the service was outstanding! There was extended delivery on our order but they were always in communication with us and kept us updated on our status. Instruction on setup and maintenance was very detailed and they were…

The owner Bob was very friendly when we came into the store. He wasn’t a typical pushy salesman like we had experienced in other stores. He showed us around and explained differences in spas and helped us figure out which one worked best …

We had a great experience at the backyard fun store. We were greated right away by John. He was very knowledgeable and helpful. The only thing that was disappointing, was that they had so little inventory on the floor. We will definitely be…

We recently purchased a Calspa hot tub from the backyard fun store. John was more than helpful when I called to ask questions. I had a problem with our old hot tub and he helped me decide whether it was worth fixing or not. It was 16 years …

John is amazing and he is super helpful. Hopefully in the future we will get a hot tub from him 🙏🙏🙏 we definally will be back ❤️❤️❤️

Bob was fantastic from the very first meeting and beyond. He has always been very friendly and it was obvious that he was not just a sales guy who forgot about us after making the sale. When picking out our hot tub, Bob did not try to up-…

Bob and team did a phenomenal job in getting us our dream hot tub! They were incredibly easy to work with, took time to understand why we wanted a hot tub, and helped guide my wife and I to the right tub.

While COVID presented some …

We bought a shed from Backyard Fun Store at the height of the pandemic. We worked with the owner Bob who was very helpful and answered all of our questions. The entire process was smooth. The shed was delivered and installed professionally…

Shopped around for a hot tub and found this place to be the best based on customer service as well as price & products. The owner was even nice enough to hook us up with an electrician as well. Everything was ready to go, just waiting for …

Every time I think customer service is a thing of the past, I meet someone like Bob VanDuzer from the Backyard Fun Store in Newark, DE. He listened carefully to what we were looking for in a hot tub and did not try to step us up to …

Great experience. Bob and team provided great insight when selecting the right hot tub. Once it came in to inventory the delivery and setup was quick and seamless. Highly recommend the Backyard Fun store!

Highly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …

Highly recommended this business and Bob! Recently purchased a new hot tub. The process, delivery and customer service could not be better! He is extremely knowledgeable about the product and was able to maneuver the spa into a not so …

First impressions.

Tropic Seas Fiji is very nice. Thank you to the Backyard fun store and the owner as well as the sales person sorry I suck with names. Delivery was a breeze as they gave the right equipment and experience. Great after-…

First impressions.

Tropic Seas Fiji. Thank you to the Backyard fun store the owner as well as the sales person as when I had a problem on initial start up I was assisted after hours ans was able to solve my own mistake.

The [covid] wait was long indeed but the customer service was fantastic and of course, the hot tub itself is sublime. The delivery was a breeze in spite of our property challenges and Bob was amazing! We are thrilled and I cannot recommend …

great experience, Bob was able to help us determine what was the best hot tub for our situation. h has a lot of hot tubs in the pipeline so the wait is less than what we expected.the process was very easy and we walked out with a scheduled …

Walked in to discuss hot tubs and after speaking w/ Bob we walked out having made a purchase for installation. You can tell when you get there that they know their business and are willing to take the time to understand your situation and …

Bob was a pleasure to work with and was very helpful in making a decision on a hot tub. I was particularly challenging because I was replacing a beloved hot tub in a time when supply was very low and demand was very high. Nonetheless, Bob…

Informative, always Helpful and , Good Prices.....Though it was a long wait for our Hot Tub Due to pandemic so pleased with Bob and the Backyard Fun Store..HighLy Recommend

Very satisfied customer. Bob and John did an excellent job of helping us pick out the right Hot Tub. Bob and team made the delivery and installation was seamless and placed it perfectly. This team Exceptional, professional and a pleasure …

I love Bob from Backyard fun store. I was with a different provider and had such difficulty and did not trust her and finally got money back. Bob is a pleasure to work with he knows his products and is responsive in a reasonable time …

Add my name to the long list of very satisfied customers. Bob and John did an excellent job of helping me pick out the right swim spa to meet my needs. Bob worked above and beyond expectations to make sure the delivery and installation of…

Fantastic service and delivery! We have a challenging yard but Bob and his crew made it work! Very pleased with the spa- would definitely recommend the Backyard Fun Store.

The store helped me with a repair on a thirteen year old hot tub. Found the parts. Recommended an electrician to help when the hook up proved difficult. Great service.

I purchased a spa from Bob at the backyard fun store and their service is spectacular. Bob always goes over and above to help in any way he can and always takes care of your needs. If you're looking to purchase a new spa, need supplies, …

I had my hot tub fail me two weeks before my party, called these guys, came out ordered me a new pump and got me up and running in no time. When I'm ready for a new one I'm calling the backyard store. Perfect timing!!

My hot tub is working very well. Better than expected, when I'm ready for a new one I will be contacting you guys!

I’ve been dealing with them for years and always have been able to get my pool back on track with their help

Their show room is impressive. The sales portion went well. The removal of the old went well, nice piece of equipment to remove it. The rest is to be determined as we haven’t received the new tub.

I was able to get a nice second hand tub. We had a small problem and it was rectified. My only problem is now we need a cover and have provided all info needed. Never have gotten a call back. We were assured we would be able to get a …

The guys that work there are ALWAYS extremely helpful, not being very good at handling all this pool stuff, I can’t begin to express how much I appreciate them.

Outstanding experience with staff and their product knowledge!! They are very customer focused and even came in on their off day to meet with us. On their website it says low price guarantee and there is no one who comes close to their …

We had a great experience and Bob was vey knowledgeable and helped us with referencences with a electrician.. Overall I Would Recommend Visiting Them For Your Hot Tub Needs

Would highly recommend getting a hot tub from the Backyard Fun Store! When Hot tub was ready to be delivered Bob reached out to discuss the best route to deliver the hot tub on my property and requested outdoor photos to be sent. On the day…

Love this place, great customer service.

Great service, best prices with no bull. I really appreciate the time and effort they always put into the work they do.

I am very pleased with your service the bracket worked perfect thank you

great store, informative patient staff

Love the store. They are always very helpful.

Bob has been very helpful from start to finish! He helped us with choosing the right hot tub for us. He is very knowledgeable and willing to help with questions we have. What a great experience and we love our hot tub! Great products and …

Bob and John are a pleasure to work with. They are easy to get ahold of, promptly and thoroughly answer your questions and knowledgeable about their spas without just giving you the boiler plate sales pitch the manufacturers train most …

John was Amazing. Helped me order a hot tub cover. Very knowledgeable. Couldn’t pick up right away. They had no issues with holding it for me until I was able to pay the balance. My new go to place for spa Necessities !!! Keep up the good …

John was very helpful and took his time to go over all the details. He also showed me the differents in product on the show room floor so I could see what options they had. I would recommend this place if you are looking into getting a …

First time to the store and first year with our pool! The staff where really, really nice and no so pushing like most sales staff. They were able to help test my water and help with what I need and gave there time to fully explain …

Our experience was absolutely great! Bob was very knowledgeable, able to answer all questions and was extremely helpful in meeting our timeframe for installation!!! The install went fantastic, they showed up on time, were very clean and …

We recently had a Hot Springs Spa installed. We are very happy with the service we have received all the way around. From the customer service in the beginning of the process, all the way to the install and after care. Everything was done …

Excellent service and parts , very willing to help , very nice showroom well stocked , top notch 👍

I would give 6 stars if I could. My old hot tub finally gave out last spring, and I've been missing having one ever since. I couldn't wait any longer, and began researching. I came across The Backyard Fun Store, and gave them a call. …

Exceptionally professional. The installers show up with state if the art capability and were able to answer any and all questions we had.

I have had my hot tub for 3.5 years now, and any time I have needed anything Bob, and John treated me with respect, and have always helped me with any questions or additional parts that I have needed. These guys are normal, direct, …

Great for hot tub repair.

We just purchased a Hot Springs Tub from Bob. The whole process was easy. Bob was helpful, knowledgeable, and dependable. The install could not have not been easier.. I would recommend using this company to all your Backyard needs..

I recently purchased a Hot Springs hot tub. Bob made the experience of buying a hot tub extremely easy. The price was reasonable, and Bob was first rate in helping us from beginning to end. From his easy going manner during our visit to …

Very knowledgeable and helpful. Absolutely no pressure to buy anything. Installation was well done and their follow up has been great. I would highly recommend them.

If you’re on the market for a hot tub, we highly recommend The Backyard Fun Store. Great customer service throughout the process. Bob took great care to get the new hot tub in place and the old one taken away. We absolutely love our new tub…

The backyard fun has great service. John was very helpful in answering all my questions. Bob and John both go above and beyond customer service. The delivery process went very smoothly. I would highly recommend Backyard Fun Store to …

They were professional, courteous and they did a great job at fixing my problem

So knowledgeable and easy to work with. Always accommodating and quick to respond to questions. Service is top notch and friendly. So happy with my hot tub purchase and the decision to buy one from them!

I recently purchased a tub from Bob during a well-informed trip to the store in Newark. WIth Bob's help, my wife and I picked uut exactly what we wanted, and Bob had it set up and running for us in less than 24 hours! Great guy, great …

Great place to buy from. Bob is great with all aspects in choosing the right product. Delivery was very quick and professional. This is our second purchase with Backyard Fun Store and would recommend it to everyone.

Mr Bob has come be not just a pool & spa guy but becomes your friend with the personal service he gives. I purchased both a hot tub & pool from the fun store with excellent customer service given both on delivery ,trouble shooting & …

The most courteous, friendly and honest place I've dealt with in a very long time!

John and Bob have been amazing. From the first time my wife and daughter stopped in the showroom, they both have been a wealth of knowledge in helping me pick out the right tub for my family. They went above and beyond to help me get all …

Bob and John were both great to deal with. They helped walk us through all the different options and find what exactly what we wanted. No high pressure sales tactics. Highly recommended.

Great, low-pressure sales, very accommodating, and Bob is always kind and a pleasure to work with!

We love our Hot Spring Spa. The Backyard Fun Store crew have been great to work with. They go out of their way to make sure that you're happy and taken care of. Thank you!!

Bob delivered my hot tub 1 1:2 hour away and was nothing but impressive in his careful skills to unload and friendliness !!!!

We mistakenly purchased our hot tub at another store. And after terrible service from them when our brand new tub wasn’t heating, we called backyard fun store! And we couldn’t be more pleased with their service!

Bob & John did a great job helping me & my family choose the right tub for us. From layout, to color selection, to delivery/installation, & through startup – the team at the Backyard Fun Store was fantastic! I would highly recommend doing …

Great place to shop & buy anything for your hot tub & spa needs.

After deciding as a family to buy a Hot Tub we took a trip to the Backyard Fun Store. Bob was a tremendous help and took the time to explain each of the spas, their features and who manufactured the unit. Don't see the color combo on the …

The Backyard Fun Store team (Bob and Rob) did some internal work on my Hot tub and put a new Cover on the tub as well. They went over and above expectations and even trouble shot some electrical issues that I had an electrician repair (…

My wife and I decided to purchase a hot tub for both health reasons and pleasure. After quite a few searches we found The Backyard Fun Store. Bob and his staff worked with us to get the correct tub for what we were looking for.

His time …

My wife and I decided to purchase a hot tub for both health reasons and pleasure. After quite a few searches we found The Backyard Fun Store. Bob and his staff worked with us to get the correct tub for what we were looking for.

His time …

Absolutely would highly recommend Bob and the whole team at The Backyard Fun Store. We recently had them install a wonderful HotSpring Spa and they did a fantastic job and managed to work with us on coordinating with an electrician for the…

The Backyard Fun store had a great variety of showroom models to help us decide which tub was right for us. Upon delivery and unwrapping from original manufacturer's packaging, there was a chip in the acrylic shell. I didn't even notice it…